Shipping policy
Shipping Policy
Last updated: August 27, 2026
NeuroGlow by NAS uses Printful for product printing and fulfilment. Our products are printed after an order is placed, which helps reduce unnecessary overproduction.
1. SHIPPING DESTINATIONS
We ship to the destinations available at checkout. Shipping availability may vary depending on the product, destination and carrier.
2. SHIPPING COST
Standard shipping is included in the product price for supported destinations.
No separate standard shipping fee is added for those destinations. If faster delivery or another paid shipping option is available, the additional cost will be shown clearly before payment.
3. PROCESSING AND DELIVERY TIMES
Products are normally printed and prepared for dispatch within approximately 2–5 business days.
Estimated delivery times after processing are:
- Sweden and the European Union: approximately 5–10 business days
- United States and Canada: approximately 7–14 business days
- Other supported destinations: approximately 10–20 business days
These are estimated delivery times, not guaranteed delivery dates. Delays may occur because of high order volumes, carrier problems, customs procedures, severe weather or other circumstances outside our reasonable control.
Some orders may be shipped in separate packages if products are fulfilled from different locations.
4. ORDER TRACKING
When tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time for tracking information to update after dispatch.
5. TAXES, CUSTOMS AND IMPORT FEES
Prices for customers in Sweden include applicable VAT.
For orders delivered outside the European Union, local customs duties, import taxes or other government charges may apply. These charges are determined by the destination country and may be payable by the recipient.
NeuroGlow by NAS cannot control customs decisions or customs-related delays.
6. INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Please check your delivery address carefully before completing your order.
If an order is returned because an incorrect or incomplete address was provided, additional delivery costs may apply if you request that the order is shipped again.
This does not affect any statutory consumer rights that may apply.
7. DELAYED, LOST OR DAMAGED ORDERS
If your order has not arrived within the estimated delivery period, or if it arrives damaged, contact us at info@neuroglow.us.
Please include your order number and, where relevant, photographs of the packaging and product.
We will investigate the matter with the carrier and our fulfilment partner and help find an appropriate solution.
For consumer purchases, NeuroGlow remains responsible for the goods until they have been delivered to you, unless you have independently arranged a carrier that was not offered by us.
8. UNCLAIMED PACKAGES
If a package is not collected or delivery cannot be completed, it may be returned to the fulfilment provider.
Contact us as soon as possible if you believe a package is being returned. Any additional shipping costs caused by an incorrect address or failure to collect the package may be charged where permitted by law.
9. DELIVERY INFORMATION
The delivery estimate shown at checkout or in your order confirmation applies to your order where it differs from the general estimates in this policy.
If a delivery is substantially delayed, you may have rights under applicable consumer law, including the right to request delivery within an additional reasonable period or cancel the purchase where the legal requirements are met.
10. CONTACT
For shipping questions or support, contact:
NeuroGlow by NAS
Blackensvägen 7B
125 32 Älvsjö
Sweden
Email: info@neuroglow.us
Phone: +46 73 386 86 85