Shipping policy
Shipping Policy
Last Updated: May 25, 2025
NeuroGlow NAS partners with Printful for product fulfillment and global shipping. The following policy outlines processing times, estimated delivery windows, shipping costs, and responsibilities regarding deliveries.
Shipping Destinations
We ship worldwide. Shipping availability may depend on regional logistics or carrier limitations.
Fulfillment & Delivery Timelines
-
Order Processing Time (Fulfillment): 2–5 business days
-
Estimated Shipping Times by Region:
-
United States & Canada: 7–14 business days
-
Sweden & European Union (EU): 5–10 business days
-
International (Rest of World): 10–20 business days
-
These are estimated delivery ranges and may vary due to demand, customs delays, or shipping disruptions.
Shipping Rates
Shipping fees are calculated at checkout and vary based on:
-
Delivery destination
-
Shipping method
-
Total weight or quantity of items in the order
Promotions or discounts offering free shipping will be clearly stated at checkout.
Customs, Duties, and Taxes
-
International orders may be subject to additional customs duties, taxes, or fees determined by your local authorities.
-
These charges are not included in our product or shipping prices and are the responsibility of the buyer.
-
NeuroGlow NAS is not liable for customs-related delays.
Undeliverable & Unclaimed Packages
-
If the provided shipping address is incorrect or insufficient, the order will be returned to the Printful fulfillment center.
-
The customer is responsible for reshipping costs after address verification.
-
Unclaimed packages may be donated or disposed of after 30 days.
Lost or Missing Shipments
If your tracking number shows as delivered but the order is not received:
-
Confirm the delivery with neighbors or your local post office.
-
Wait 24–48 hours for any delayed scans.
-
If the package is still missing, contact us at info@neuroglow.us.
Shipping Delays
Delivery may be delayed due to:
-
Holiday or high-volume periods
-
Customs inspections
-
Carrier issues or severe weather
We will do our best to help resolve any shipping-related concerns.
Contact Us
For any shipping questions or support:
info@neuroglow.us