Privacy policy

Last updated: August 27, 2026

NeuroGlow by NAS respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit neuroglow.us, purchase from us, subscribe to our newsletter or contact us.

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

NeuroGlow by NAS is responsible for the processing of your personal data.

NeuroGlow by NAS

Blackensvägen 7B

125 32 Älvsjö

Sweden

Email: info@neuroglow.us

Phone: +46 73 386 86 85

2. PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect:

- Name

- Billing and delivery address

- Email address

- Phone number

- Order and purchase information

- Payment status and transaction details

- Information you provide when contacting customer support

- Newsletter subscription information

- Device, browser, IP address and technical information

- Information about how you use our website, including cookies and similar technologies

We do not normally receive or store your full payment card details. Payments are processed by external payment providers.

3. HOW WE USE YOUR PERSONAL DATA

We may use your personal data to:

- Process and deliver your orders

- Take payment and manage refunds or returns

- Communicate with you about your order

- Respond to questions and provide customer service

- Prevent fraud and protect the security of our website

- Send newsletters and marketing communications where you have consented to receive them

- Provide a welcome discount when you subscribe to our newsletter

- Improve our products, website and customer experience

- Comply with accounting, tax and other legal obligations

- Handle complaints, disputes and legal claims

4. LEGAL BASES FOR PROCESSING

We process personal data using the following legal bases where applicable:

- Contract: to process and fulfil an order you have placed

- Legal obligation: to comply with accounting, tax and other legal requirements

- Consent: to send newsletters and certain marketing communications

- Legitimate interests: to provide customer service, prevent fraud, secure our website and improve our services

You may withdraw your consent to marketing at any time by using the unsubscribe link in our emails or contacting us.

5. NEWSLETTERS AND MARKETING

If you subscribe to the NeuroGlow newsletter, we use your email address to send newsletters, product information and marketing communications.

Newsletter subscriptions are optional. You can unsubscribe at any time. Unsubscribing does not affect order-related or other necessary service communications.

The 15% welcome discount is available in accordance with the terms shown when you subscribe.

6. WHO MAY RECEIVE YOUR PERSONAL DATA?

We may share personal data with trusted service providers who help us operate the store, including:

- Shopify, which hosts and supports our online store

- Payment providers that process payments

- Printful, which prints and fulfils products

- Shipping and delivery providers

- Email and newsletter service providers

- Website, security, analytics and technical service providers

These providers may only process personal data as necessary to provide their services to us or as required by law.

We do not sell your personal data.

7. SHOPIFY

Our store is hosted by Shopify. Shopify processes personal data in order to provide the online store, checkout, payment and related services.

Shopify may process information in countries outside the European Economic Area. Shopify’s own privacy policy is available here:

https://www.shopify.com/legal/privacy

8. INTERNATIONAL TRANSFERS

Some of our service providers may process personal data outside the European Economic Area.

When personal data is transferred outside the EEA, we take reasonable steps to ensure that appropriate safeguards are in place, such as an adequacy decision or approved contractual safeguards where required by applicable law.

9. HOW LONG WE KEEP YOUR DATA

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

- Order and accounting information is retained for as long as required by applicable law.

- Customer service communications are retained for as long as necessary to handle the matter and protect our legal interests.

- Newsletter data is retained until you unsubscribe or ask us to delete it.

- Some information may be retained longer where necessary to establish, exercise or defend legal claims.

10. COOKIES

We use cookies and similar technologies to operate the website, remember preferences, support the shopping cart and checkout, and understand how the website is used.

Necessary cookies may be used because they are required for the website and checkout to function. Other cookies, including analytics or advertising cookies, are used only where permitted and where the required consent has been obtained.

For more information, please see our Cookie Policy.

11. YOUR RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

- Request access to the personal data we hold about you

- Request correction of inaccurate or incomplete information

- Request deletion of your personal data

- Request restriction of processing

- Object to processing based on legitimate interests

- Object to direct marketing

- Request data portability where applicable

- Withdraw consent at any time where processing is based on consent

To exercise your rights, contact us at info@neuroglow.us. We may need to verify your identity before handling your request.

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY):

https://www.imy.se/

12. CHILDREN’S PRIVACY

Our website is not specifically directed at children. We do not knowingly collect personal data from children where this would be prohibited by applicable law.

If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can investigate and take appropriate action.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing them with personal data.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, legal requirements or data processing practices change. The latest version will always be published on this page together with the date of the latest update.

15. CONTACT US

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact: